Customer Success Manager

As Customer Success Manager, you will guide new customers to the optimal use of the Academic Software platform. You will actively participate in their onboarding and ensure that they fully utilize all
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As Customer Success Manager, you will guide new customers to the optimal use of the Academic Software platform. You will actively participate in their onboarding and ensure that they fully utilize all functionalities of our solution. In addition, you will play an active role in identifying upselling and cross-selling opportunities.

Curious about your responsibilities?

  • Supervise new and existing customers during onboarding

  • Demos and training for IT teams, purchasing managers and teachers

  • Advising on best practices

  • Proactive customer contact to identify needs

  • Identify gaps in software portfolio and propose solutions

  • Collaborate with sales and product team

  • Building relationships and ensuring customer retention

  • Monitoring trends in the French education market

As a Customer Success Manager, you possess the following skills:

  • In addition to French, English holds few secrets for you.

  • You have a passion for technology and experience with software, SaaS or IT solutions.

  • Sharp commercial and strategic insight to spot and capitalize on opportunities.

  • You are a born communicator who easily builds trust with customers and colleagues.

  • With your analytical insight and solution-oriented mindset, you'll help clients really get ahead.

What do we offer you?

At Academic Software you get the opportunity to play a key role within an international scale-up that is in full swing. We give you the freedom to make your own mark, take responsibility and develop your talents in an environment where initiative is truly appreciated.

In addition to an attractive salary package, we offer:

  • A bonus plan (CAO90) on top of your base salary

  • A company car with charge card or fuel card

  • Flexible work with the possibility of two days of work from home per week

  • A comprehensive benefits package, including:

    • Group and hospitalization insurance

    • Eco vouchers

    • Meal vouchers (€7 per day worked)

    • End-of-year bonus and vacation pay (PC200)

    • A cafeteria plan

  • Room for personal growth through access to training and development opportunities